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Privacy Policy

How we use your information


The data protection law is changing on the 25th May 2018. This privacy policy tells you what to expect when we collect personal information. It will apply to information that we collect about:

  • Visitors to our website/social media

  • Enquiry Forms/Contact Forms on our website

  • Face - to - Face enquiries 

  • Over the phone


Information we process because we have a contractual obligation with you

When you purchase a service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.
In order to carry out our obligations under that contract, we must process the information you give us. Some of this information may be personal information.


We may use it in order to:

1.1.    Verify your identity for security purposes
1.2.    Sell products to you
1.3.    Provide you with our services
1.4.    Provide you with suggestions and advice on products, services and how to obtain the most from using our website



Website/Social Media views 

When someone visits our website or social media we collect standard internet log information and details of visitor behaviour patterns, genders, ages and floral trends, collecting data to see whom to aim specific information at/for. We do not make any attempt to find out the identities of those visiting the website. We will not associate any data gathered from this site with specific personal information. If we need to gather data from our website at any given time, we will clearly notify you about this and will explain what we intend to do with it.  


Links to other websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on other websites that you visit.


We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.


You may withdraw your consent at any time by instructing us to do so. However, if you do so, you may not be able to use our website or our services further.


Information we process for the purposes of legitimate interests

We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.


Where we process your information on this basis, we do after having given careful consideration to:

•    Whether the same objective could be achieved through other means
•    Whether processing (or not processing) might cause you harm
•    Whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so


For example, we may process your data on this basis for the purposes of:

•    Record-keeping for the proper and necessary administration
•    Responding to an unsolicited communication from you to which we believe you would expect a response
•    Protecting and asserting the legal rights of any party
•    Insuring against or obtaining professional advice that is required to manage business risk
•    Protecting your interests where we believe we have a duty to do so


 Sending a message from our website contact form

When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.


 Removal of your information

On request, we will delete all information we hold about you.  Be aware that we will not be able to recover data that we have been asked to delete.

This may limit the service we can provide to you.

  •  Verification of your information

When we receive any request to delete personal information, we shall first take reasonable steps to verify your identity before taking any action. This is important to safeguard your information.


Retention period for personal data

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

To provide you with the services you have requested;

  • To comply with other law, including for the period demanded by our tax authorities;

  •  To support a claim or defence in court.  


Compliance with the law

Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.
However, ultimately it is your choice as to whether you wish to use our website.


Review of this privacy policy

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website.


If you have any comments on this privacy policy please contact us at:



Jill & LUCY 


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